Ampskye Audio (“Ampskye Audio,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how information may be collected, used, and handled when you visit ampskye.com, purchase or activate our software, or contact Ampskye Audio for support.
1. Information We May Collect
Depending on how you interact with Ampskye Audio, we may receive or process information such as:
- Your name and email address.
- Purchase and order information.
- Software license and activation information.
- Information you voluntarily provide when contacting customer support.
- Basic technical information necessary to operate, secure, or troubleshoot our website and software.
Ampskye Audio does not intentionally collect more personal information than reasonably necessary to provide and support our products.
2. Payment Information
Purchases of Ampskye Audio products are processed through our authorized Merchant of Record, Lemon Squeezy.
Payment information such as credit or debit card details is processed by the applicable payment provider. Ampskye Audio does not directly store your complete payment-card information. Lemon Squeezy may collect and process information according to its own terms and privacy practices.
3. Software Licensing and Activation
The Holy Grail uses a software licensing system to verify legitimate licenses and manage device activations.
When activating or managing a license, information necessary to validate the license and associated activation may be transmitted to our licensing provider. This may include the license key, product or license identifiers, activation information, and limited device-related information necessary to manage authorized computers.
A license for The Holy Grail currently permits activation on up to two computers at a time.
4. How We Use Information
Information may be used to:
- Process and verify purchases.
- Deliver software and license information.
- Activate and manage software licenses.
- Provide technical and customer support.
- Respond to questions or requests.
- Prevent fraud, unauthorized licensing, and abuse.
- Maintain and improve our website, products, and services.
- Meet applicable legal, tax, accounting, or regulatory obligations.
We do not sell customers' personal information.
5. Email and Customer Support
If you contact Ampskye Audio at support@ampskye.com, we may retain your message, email address, and related correspondence as reasonably necessary to provide support, maintain service records, resolve disputes, and protect against abuse.
We may use third-party email infrastructure to route or deliver these communications.
6. Cookies and Website Technologies
Ampskye.com may use cookies or similar technologies that are necessary for website operation, security, analytics, checkout functionality, or other services provided through the site.
Third-party services accessed through our website may also use their own cookies or similar technologies according to their respective privacy policies. If we introduce additional advertising, analytics, or tracking technologies in the future, this Privacy Policy may be updated accordingly.
7. Third-Party Services
Ampskye Audio relies on third-party service providers for certain business functions, which may include website infrastructure, payment processing, software licensing, email delivery, and customer support.
These providers may process limited information necessary to perform their services and are subject to their own privacy and security practices.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing support, maintaining licensing and transaction records, complying with legal obligations, resolving disputes, and protecting our rights.
Retention periods may vary depending on the type of information and the service involved.
9. Data Security
Ampskye Audio takes reasonable measures to protect information under our control. However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Customers are responsible for protecting their license keys, passwords, and other account credentials.
10. Your Privacy Rights
Depending on where you live, applicable law may provide rights concerning your personal information, such as requesting access, correction, or deletion of certain information.
To make a privacy-related request, contact support@ampskye.com. Certain information may need to be retained where required for legitimate business, licensing, fraud-prevention, tax, accounting, or legal purposes.
11. Children's Privacy
Ampskye Audio products and services are not specifically directed toward children under 13, and we do not knowingly collect personal information from children under 13.
If we learn that such information has been collected improperly, we will take reasonable steps to address it.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our products, services, technology, business practices, or legal requirements. The effective date at the top of this page will indicate when the policy was last updated.
13. Contact
Questions or requests regarding this Privacy Policy may be directed to:
Ampskye Audio
Sound, Elevated.
support@ampskye.com