Ampskye Audio provides downloadable digital software products. Because our products are delivered digitally and include a perpetual software license, purchases are generally considered final once the software has been downloaded or the associated license key has been activated.
1. Refund Eligibility
A refund may be considered in the following circumstances:
- You were accidentally charged more than once for the same product.
- A confirmed technical issue prevents the software from functioning as intended on a supported system, and Ampskye Audio is unable to reasonably resolve the issue after troubleshooting.
- A refund is otherwise required under applicable law.
Change-of-mind purchases, compatibility issues resulting from unsupported systems or software, failure to review published system requirements, or dissatisfaction based solely on personal preference generally do not qualify for a refund after the software has been downloaded or activated.
2. Before Requesting a Refund
If you experience a technical problem with The Holy Grail, please contact Ampskye Audio Support at support@ampskye.com. We will make a reasonable effort to diagnose and resolve the issue.
3. License Deactivation
If a refund is approved, the associated software license may be deactivated and further use of the software will no longer be authorized.
4. Payment Processing
Purchases are processed through our authorized Merchant of Record, Lemon Squeezy. Approved refunds may therefore be processed through Lemon Squeezy and are subject to applicable payment-processing procedures.
Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted.
5. Contact
Ampskye Audio
Sound, Elevated.
support@ampskye.com